Reservations / Contact

Solicite sua reserva ou entre em contato com o Hotel Água Viva

Reservations / Contact

We appreciate your interest in contacting us. Use the form below or one of our contacts. We will reply as soon as possible.

Por favor, informe seu nome Por favor, informe seu e-mail Por favor, informe um e-mail valido Por favor, informe sua mensagem

Booking Conditions on Água Viva Hotel

  • To ensure your pre-booking it is necessary to make a deposit as a signal, of 50% of the daily rate within up to 48 hours; If the deposit is not made within that time, we will cancel the pre-booking.
  • Check-in begins 14h and Check-out ends 12am.
  • In case of "advanced check-in" at the times from 8:00 until 14:00, you will be charged 50% of the daily rate, provided there is availability of the apartment.
  • In case of "late check-out" in time from 12:00 to 18:00, you will be charged 50% of the daily rate, provided there is availability of the apartment.
  • If you check out before the date previously reserved, you will not be refunded.
  • “No show”, the non-attendance on the scheduled day for your hosting, the suite will be locked for a period of 12 hours. After this period, the reservation will be automatically cancelled and the suit will be open for other reservations, without the refund of any amount paid.
  • No checks accepted, we work only with credit / debit cards or cash.
  • According to the Law 6273/12, it is mandatory to show an identification document of children and adolescents.

In case of booking cancellation

  • In a period of 15 days or more of the first day of staying, the amount paid as a signal will be converted into credit for a upcoming stay, valid for up to 06 months depending on the availability of vacancies for the new period chosen.
  • In less than 15 days of the first day, you will not be refunded the amount paid as a signal, nor can get the credit for an upcoming stay.
  • Pets are not allowed.