Reservations / Contact

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Reservations / Contact

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Booking Conditions on Água Viva Hotel

  • To ensure your pre-booking it is necessary to make a deposit as a signal, of 50% of the daily rate within up to 48 hours; If the deposit is not made within that time, we will cancel the pre-booking.
  • Check-in begins 14h and Check-out ends 12am.
  • In case of "advanced check-in" at the times from 8:00 until 14:00, you will be charged 50% of the daily rate, provided there is availability of the apartment.
  • In case of "late check-out" in time from 12:00 to 18:00, you will be charged 50% of the daily rate, provided there is availability of the apartment.
  • If you check out before the date previously reserved, you will not be refunded.
  • “No show”, the non-attendance on the scheduled day for your hosting, the suite will be locked for a period of 12 hours. After this period, the reservation will be automatically cancelled and the suit will be open for other reservations, without the refund of any amount paid.
  • No checks accepted, we work only with credit / debit cards or cash.
  • According to the Law 6273/12, it is mandatory to show an identification document of children and adolescents.

In case of booking cancellation

  • In a period of 15 days or more of the first day of staying, the amount paid as a signal will be converted into credit for a upcoming stay, valid for up to 06 months depending on the availability of vacancies for the new period chosen.
  • In less than 15 days of the first day, you will not be refunded the amount paid as a signal, nor can get the credit for an upcoming stay.
  • Pets are not allowed.